Alliance Homes is committed to ensuring that your privacy is protected. Any information you provide through using this website will only be used in accordance with this privacy statement.
Alliance Homes may change this policy from time to time by updating this page. You should check back often to ensure that you are happy with any changes.
What we collect
We may collect the following:
- Your name
- Your contact information including email address and mobile number
- Demographic information such as address and postcode
- Other information relevant to customer surveys
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To improve our products and services
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small text files that are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.
Cookies are very useful and do lots of different jobs which help make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences and general improving your experience. They are referred to as session or persistent cookies, depending on how long they are used:
- Session cookies only last for your online session and disappear from your computer or device when you close your browser.
- Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.
To see what cookies we use on our website, go to our cookie use page.
On Alliance Homes' website, cookies record information about your browsing preferences and allow us to tailor the website to your interests. We record your browsing habits by using third-party software called Google Analytics.
Users have the opportunity to set their device (computer, mobile phone or tablet) to accept all cookies, notify them when a cookie is issued, accept only certain cookies or not accept them at all. If you decide to not accept any cookies, you may not be able to get the full benefit of websites. Check the help menu of the browser you are using to find out how to change your cookie preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical purposes and all information is anonymous.
Google Analytics is Google's free web analytics tool that helps us to understand how you engage with our website. Google Analytics collects information anonymously and reports website trends with identifying individual visitors.
Analytics uses its own set of cookies ot track visitor interactions. These cookies are used to store information, such as what time you visited our site, whether you had been to our site before and how to landed on our website (i.e. directly or via a search engine).
We can view a variety of reports about how you interact with our website so that we can improve our website and how you find it.
A different set of cookies if used for each website and you are not tracked across multiple sites (we can't see what websites you visit before and after using our website).
What to do if you don't want to accept this type of cookie
To disable this type of cookies, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. in addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you are visiting.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.