We aim to provide an excellent service to all our customers, all of the time.We have produced a range of service standards so you will know the level of service you can expect to receive and against which you can assess our performance.
Our standards have been produced in association with our residents, including our customer service group.
These standards are crucial to the service we provide to you and we want residents to monitor how well we are performing against these standards.
You will find copies of our Customer Care Service Standards in our leaflet rack.