TSMs for rented homes 2023-2024
At Alliance we're dedicated to providing quality homes and services. We place great importance on understanding the experiences and satisfaction levels of our tenants. The Tenant Satisfaction Measures (TSMs) are a crucial part of this process, helping us to ensure that we meet customer needs and expectations effectively.
Below we've shown the results of the measures between April 2023 and March 2024 in respect of Low Cost Rental Accommodation (LCRA) homes. Information in the right column shows more detail about the results as well as information about our methods.
Overall customer satisfaction
Keeping properties in good repair
Maintaining building safety
Effective handling of complaints
- Satisfaction with our approach to handling complaints
- Number of stage 1 complaints relative to our size
- Number of stage 2 complaints relative to our size
- Stage 1 complaints responded to within Complaint Handling Code timescales
- Stage 2 complaints responded to within Complaints Handling Code timescales
Respectful and helpful engagement
Responsible neighbourhood management
- Satisfaction that communal areas are clean and well maintained
- Satisfaction that we make a positive contribution the neighbourhood
- Satisfaction with our approach to anti social-behaviour
- Number of anti-social behaviour cases relative to our size
- Number of anti-social behaviour cases involving hate crime relative to our size