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Our guiding principles

Our mission - Improving Lives and Benefitting Communities

The Group offers a broad range of products and services to meet the housing needs and aspirations of our customers, based on their personal circumstances. This includes a range of housing solutions for those unable to access market priced housing.

We work to make a positive difference to the lives of customers through strengthening communities, working in partnership with others to build capacity, create employment opportunities, and promote independence. We make a significant contribution to local communities through the delivery of housing related support and domiciliary care service provision.

Our Values

Our values define who we are and shape the behaviours our customers and partners can always expect from us. They support our commitment to outstanding customer service:


  • Ambitious for all
  • Genuine
  • Awake to challenge and opportunity
  • Make the difference
  • Effective