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Protecting yourself against scams

With more of us spending more time at home and increasing the amount of time we spend online, we’re asking customers to be aware of the potential threat of scam letters and emails.

To help avoid becoming a victim of fraud, this useful article from The GOV website provides some helpful guidance.

Remember, if something doesn’t feel right about a letter or message you’ve received, it’s always best to ask a trusted friend or family member for a second opinion or give us a call. View our ‘Contact us’ page here.

The Government have given some advice on what steps to take when dealing with telephone calls, emails or letters.

Stop
  • taking a moment to stop and think before parting with your money or information could keep you safe
Challenge
  • consider if it could be fake - it’s ok to reject, refuse or ignore any requests - only criminals will try to rush or panic you
  • the police, or your bank, will never ask you to withdraw money or transfer it to a different account - they will also never ask you to reveal your full banking password or PIN
  • do not click on links or attachments in unexpected or suspicious texts or emails
  • confirm requests are genuine by using a known number or email address to contact organisations directly
Protect
  • contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud
  • to keep yourself secure online, ensure you are using the latest software, apps and operating systems on your phones, tablets and laptops - update these regularly or set your devices to automatically update so you don’t have to worry
  • Visit Take Five for more advice on how to protect yourself from fraud and Cyber Aware for advice on how to keep yourself secure online.