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Help us to help you

Over the next few weeks we're carrying out some research to help us design our services to meet your needs.

If you’ve signed up to HIVE, our consultation platform, you’ll receive an email from 4 January when this survey is available.

If you’ve not signed up to HIVE, you can still take part as we'll send an email directly to your inbox, also from 5 January. The email address this will be sent from is:

From 10 January, we’re also conducting phone surveys and these will be carried out by PSA Research who'll let you know that they're calling on our behalf. 

The survey should take around 10 minutes to complete and will cover a wide variety of topics so we can get a complete picture of your customer experience.

If you complete the survey, we'll send you a £5 digital Amazon voucher as a thank you! These vouchers will be emailed to you after completing the survey by 31 January.