Our new look!
We’ve got a new look! We’re still the same people but it’s part of our plan to improve the way we provide services.
Why the new look?
All brands and companies need a refresh from time to time. After nine years, we felt it was time for a change. Plus, we’ve coincided it with the launch of our new Home Repairs Service Fleet.
We’ve changed our logo and brand colours and this can be seen on our stationery, website and social media.
We’re rolling out a new fleet of around 100 repairs vehicles and our repairs team and carers have new uniforms.
Will these changes happen at once?
We’re having to stagger the roll-out of the new fleet and our uniforms.
All our repairs team and carers will be wearing their new uniforms by the end of September.
The roll-out of all our fleet will take a bit longer, so you might see a combination of our new and old vans out and about for a while.
How can I tell if it’s an Alliance repairs operative or carer visiting my home?
Most of our colleagues who visit customers at their home will wear a uniform.
The repairs team wear black jackets, grey sweatshirts and t-shirts all with a white Alliance Homes logo.
The carers wear teal tunics or polo shirts with a white Alliance Living Care logo and a black jacket with the same white logo.
All Alliance Homes and Alliance Living Care colleagues who visit your home will have an ID card. They should show this to you when they arrive but please feel free to ask to see their ID. If any doubt, give us a call on 0300 120 120.