Customer Experience Advisor (Full-Time)
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent - 37 hours per week (Monday - Friday between 8am - 6pm)
About the role:
We are looking for new colleagues to join our amazing and friendly Contact Team!
We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.
You will be the point of contact for these customers, providing first-time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs.
With amazing opportunities to gain company exposure for your work, and lead onto potential progression opportunities within the team and Company.
About you:
Our Contact Team are charismatic, team players with excellent communication skills, both oral and written.
You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment. You will also be able to maintain a high level of customer service, whilst working well under pressure.
You will be a proactive person with an ability to use your own initiative when facing situations that need quick action problem solving.
IT literacy skills are needed for this role as you will be working with a range of in-house databases.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE – We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.
EFFECTIVE – We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are Disability Confident Leader and guarantee that any individual with a disability will get an interview if they match all the essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
The benefits
33 days annual leave including bank holidays
Your Alliance Day – a day off on your work anniversary
Flexible working and agile working practices
Learning and development opportunities
Reward House - Benefits portal
Health care
cash plan
Option to
buy leave
Cycle to
work scheme
Employee Assistance Programme
Free on-site
parking
Documents
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