Ensuring the health and safety of our customers and colleagues is extremely important to us and we’re continuing to monitor Government information and guidance on how we should respond to coronavirus (COVID-19).
On 4 January, Boris Johnson addressed the nation, outlining the latest restrictions put in place to help contain the spread of COVID-19.
We've looked at these restrictions and have summarised what this means for our services.
As the situation is constantly evolving, we’ll be using our website and social media to provide you with information should there be any changes to the provision of our services.
If you do have any queries, please contact us.
Repairs, maintenance and essential servicing
We've limited our repairs service to carry out urgent and emergency repairs only. This is to limit the amount of our colleagues entering customer's homes. You can find a list of what is classed as an emergency repair here.
We're continuing with our gas servicing programme as normal, however, we're limiting our electrical testing programme to carry out the most urgent appointments only.
We'll call you in advance of any appointment to see if you're happy for us to attend your home. If an operative needs to attend your home, they'll wear the appropriate PPE.
You can report an emergency repair in the usual way by calling us or visiting our contact us page.
Home improvements (planned works to kitchens, bathrooms)
All internal home improvements such as window, kitchen and bathroom replacements have been suspended, however, we'll be continuing with external work where safe to do so.
Paying rent and financial support
If you need help or advice on paying your rent or support on other financial matters, please contact us.
We're continuing to provide a range of support services, click here to see the support services we provide.
We're continuing to provide care services. There are no changes to the provision of services and if a carer attends your home they'll wear the appropriate PPE.
Lettings, ending a tenancy and mutual exchanges.
We're continuing to carry out lettings and you can end a tenancy should you chose to.
We've suspended our mutual exchange programme for new applications. We'll still be looking to complete existing applications that are part way through the process.
Our home sales programme is still running. If you wish to register an interest in buying a home from us, fill out our shared ownership interest form.
Most people with coronavirus have at least one of these symptoms. Visit the NHS website to read about them in more detail.
- high temperature
- new, continuous cough
- loss or change to your sense of smell or taste
Anyone showing these symptoms over the age of five can book a test through the GOV website.