Policies

Here you can view and download our customer and company policies.

Customer policies

Anti-Social Behaviour (ASB) policy

Chargeable Costs Policy

Compensation Policy

Debt Management Policy

Domestic Abuse Policy

Cookie Policy

Company Membership Application Policy

Customer Complaints Policy

Lettings Policy

Tenancy Fraud Policy

Unacceptable Behaviour Policy

Customer procedures

Complaint Handling Procedure

Company policies

Value for Money

Modern Slavery Statement

Human Rights Statement

Gender pay gap report 2023