We want our services to be good and meet your expectations, especially when you help pay for them through service charges.
We want to continuously improve the services we provide so that they meet customers’ expectations.
As part of this, we’re piloting a customer-led programmed called Estate Champions, giving customers to chance to tell us what they think about the grounds maintenance and communal cleaning services where they live.
This’ll help us understand what is working well and what we need to improve.
What you’ll do as an Estate Champion
Once a month, we’ll ask you to complete a short survey about the quality of the services where you live. It only takes a few minutes and includes questions about:
- Cleanliness of communal spaces
- Grounds maintenance
- The quality of services from our contractors
- Any issues or areas for improvements.
About the programme
The Estate Champions programme is a pilot that we're running in some of some of our age-restricted schemes, homes for people aged 55+.
We are inviting certain schemes to take part.
Meet two Estate Champions
Jean and Fran (pictured) are two of our volunteer Estate Champions who have been helping improve services where they live in Nailsea.
Share feedback
If you have something to say about communal cleaning or grounds maintenance services where you live, please let us know. You can contact us by calling 03000 120 120, emailing act@alliancehomes.org.uk or using one of the other options on our ‘Contact us’ webpage.
You may also be interested in
Communal cleaning and grounds maintenance
Maintaining clean, tidy and safe communal spaces.
Community projects
We help run a number of community projects in our local areas
Service charges
You may pay service charges which cover the cost of services we provide to help look after your home and surrounding area.
Get involved
Find out what's happening in your neighbourhood and how you can get involved in.