Asbestos safety
Information on asbestos, our commitment to ensuring you have a safe home, and what to do if you have concerns.
Fire Safety
Understanding fire safety and how you can ensure your home is safe.
Gas safety
Discover how we keep your home gas safe and the importance of regular gas safety checks.
Electrical safety
Learn about electrical safety, potential risks, and why safety checks are essential.
Water safety
Find out how to reduce the risk of legionella in your home and how we're protecting your home.
Solid fuel heating
Get information on solid fuel heating systems, how we maintain them, and your responsibilities.
Lift safety
Learn how we manage and maintain your communal or personal lift.
Building safety - resident engagement
Read our strategy to stay informed about building safety matters and how you can get involved.
Service Standards
Our Service Standards explain the level of service you can expect from Alliance Homes.
These are our Service Standards for home safety. You can read more about our service standards and Customer Golden Rules by following this link.
We will:
- Service your gas boiler every year. Where a different type of heating is provided, this will also be inspected every year.
- Inspect the safety of your home electrics every five years.
Give you a copy of the latest Gas Safety Record (where gas is present) and the Electrical Installation Condition Report. - Carry out regular Fire Risk Assessments on blocks of flats with shared communal spaces.
- Carry out regular Water Risk Assessments and testing on communal water supplies.
- Service and inspect all lifts in line with best practice, including passenger, through-floor and stair lifts.
- Manage asbestos in line with best practice by carrying out asbestos surveys and doing the work needed based on recommendations.
- Manage our higher-risk residential buildings in line with the Building Safety Act 2022.
- Complete all recommended actions identified during servicing or inspections within the required timeframes.