Changes to our contact centre
As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
We want to keep our customers up to date with the latest news and information from Alliance Homes.
We do this through our customer newsletters: InTouch, our bi‑monthly digital update, and Your Home and Community, our twice‑yearly printed newsletter for customers living in age‑restricted homes.
You can also keep up to date by following us on social media. Find us on Facebook, Instagram, X and LinkedIn.
To read any of the newsletters on this page in an alternative languages, increase the text size, or use the read‑aloud function, make sure you click the 'Accessibility Tools' icon at the top of the webpage before viewing the documents online.
If you need help accessing any of these documents, please get in touch by emailing act@alliancehomes.org.uk or calling 03000 120 120.
If you're an Alliance Homes customer, make sure you receive the next issue by completing this form.
View and download previous editions using the links below.
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Your Home and Community is our printed newsletter created specifically for customers living in our age‑restricted schemes. Many of these customers told us they are less likely to see updates shared on social media or our website, so we worked with them to create a newsletter that helps them stay informed and connected.
The newsletter was developed in collaboration with customers following a trial edition in 2025, involving five of our age‑restricted schemes.
Published twice a year, Your Home and Community is a four‑page newsletter featuring the latest news, games and puzzles, along with stories from customers and colleagues.
You can view and download each issue of Your Home and Community below.
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Discover the latest news and updates from Alliance Homes.
As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
20 Years Together: Yvonne talks to us about the difference a safe and secure home has made to her life over the past two decades.
We're introducing regular community drop-in sessions for customers.