Help with rent arrears, benefits and maximising your income
If you're struggling with your finances, it's important to reach out as soon as possible. We offer a range of support services to help you manage money worries and get back on track.
Our Income Officers are to help if you're struggling to pay your rent and other charges. They can work with you to create sustainable and management payments if you fall into arrears.
Our Springboard Fund provides emergency support to help over essentials costs.
We've also got information on benefits and welfare, helping you understand what's available, what're entitled to and how to access it.
Our support and approach to managing debt is outlined in our Debt Management Policy, which applies to all customers who pay rent or service charges.
Talk to us, we're here to help
If you're worried or need support, don't wait. We're committed to working with you to find the right solutions.
You can contact us by:
- emailing act@alliancehomes.org.uk
- calling us on 03000 120 120
- Sending us a message through Connect, our online customer portal or Live Chat on our website
- Writing or visiting us at Alliance Homes, 40 Martingale Way, Portishead, BS20 6PF
Find out how we can help
Struggling to pay your rent
Speak to your dedicated Income Officer.
Benefits and welfare
Find out what benefits and welfare you might be entitled to.
Springboard Fund
Help for customers struggling with the cost-of-living crisis and rent liability.
Help with budgeting
Take back control of your finances by creating a budget.
Insolvency options
What to do when debts have become too much.
Borrowing money affordably and safely
The best ways to borrow money.
Money saving tips
Helping you keep prices low at home.
Managing your money
Choosing the right bank account for your needs can help you to manage your money.
Useful information and related documents
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Debt Management Policy