When you next log in you’ll be prompted to set up MFA in one of three different ways, they all make your account even more secure. Here’s an overview of the procedure.

Option 1: Set Up MFA Using SMS (Text Message)

1. Choose “SMS” as your method.
2. Enter your mobile phone number.
3. Click Send Code.
4. Enter the code you receive via SMS.
5. Confirm to complete setup.

 Option 2: Set Up MFA Using Email

1. Choose “Email” as your verification method.
2. Enter your email address (if not already linked).
3. Check your email inbox for the verification code.
4. Enter the code in the setup screen.
5. Confirm to complete setup.

Option 3: Set up MFA using a one time pass word on an authenticator app 

This option works best if you have Connect open on a desk top and the app on a separate device.

If you don’t already have one, you’ll need to first install an authenticator app, popular secure apps include:

• Microsoft Authenticator
• Google Authenticator
• Authy

     Setup steps:

1. Choose “One time password”
2. A QR code will appear on screen.
3. Open your authenticator app on your phone.
4. Tap Add account (or “+” icon).
5. Scan the QR code with your phone camera.
6. A 6-digit code will appear in the app.
7. Enter that code into the website to verify.
8. Complete setup.

This is a security requirement.

You’ll need to set this when you first log in after 28 May, you can avoid having to do it every time after that by ticking ‘Trust this device’ during the verification process, you’ll then only need to provide MFA process once every 90 days.

Wait a few minutes as this may be signal related if you still don't receive anything, retry using the same method or a different one.

Codes are only valid for five minutes.

Contact us and we can reset your MFA set up. 

Although it is possible, it’s much harder to get into an account which requires MFA than one without it.

Need to check your rent balance? With Connect it’s easy. Log in and have access to your rent balance 24/7.

Pay your rent or charges anytime, anywhere. Connect has an easy, secure payment system built in.

Request a repair at any time of day. With Connect you’ll be guided through our online repairs reporting system where you’ll be able to schedule your repair. If your boiler breaks down at midnight you can log it immediately.

We know that life can get busy sometimes. If you’ve got a repair or service appointment coming up that you can’t make, it’s now possible to reschedule it in Connect. All you need to do is, log in, find your appointment details and if this option is available, then select, ‘reschedule’. You’ll then see the open slots that you can choose from. 

Need to see your documents? You can access your tenancy documents, personal information, past rent statements and the energy performance certificate of your home. Log in and it’s all accessible to you at the click of a button.

If you want to ask us something we’re available in Connect through Live Chat. You can also access a personal inbox where you will be able to send and receive messages with a member of our team.

If you're applying for one of our homes, you can register for connect using the link we'll send you and then you can easily manage and complete your application online.