Book repairs with Connect
Our customer portal means you can book repairs 24/7. There's no need to wait for us. If you haven't signed up yet message us in LiveChat.
To report an emergency repair, call us on 03000 120 120.
Report a repair
Reporting repairs to us.
Emergency and urgent repairs
Which repairs are emergency or urgent repairs
Which repairs should I do?
Before you report a repair, check if it's something you should do.
Visiting your home
We will visit your home for a variety of reasons to service and check on equipment.
Service Standards
Our Service Standards explain the level of service you can expect from Alliance Homes.
These are our Service Standards for repairs. You can read more about our service standards and Customer Golden Rules by following this link.
We will:
- Provide you with a variety of ways to report repairs.
- Attend emergency repairs within 24 hours to make your home safe.
- Attend routine repairs within 7 days, 30 days or 90 days depending on the priority.
- Be clear on how repairs are prioritised.
- Be clear on which repairs are our responsibility and which are yours.
- Offer a choice of appointment times, including morning, late afternoon, and weekend options where possible.
- Confirm your appointments by your preferred method (e.g. text, email, phone call).
- Call ahead to let you know we are on our way.
- Let you know if there are any delays or changes.
- Send only qualified and accredited trade colleagues or contractors to complete your repair.
- Aim to complete repairs on the first visit.
- Not close a job until the repair has been completed. Agree any follow-up work with you.