Your neighbourhood

We want to create great places to live that you can be proud to call home.

This also means making sure your neighbourhood is a place you feel proud of.

Our Neighbourhood Management Policy explains how we look after the open, green and shared spaces we own in your area.

The policy covers things like service charges, how customers and local residents can get involved, grounds maintenance, communal cleaning and window cleaning, fire safety, support from our Community Environment Team, how we work with managing agents and more.

All of this helps us keep your neighbourhood well cared for.

Neighbourhood Strategy

What makes a great neighbourhood? Working with customers, we’ve created our Neighbourhood Strategy. We used your feedback and looked closely at how we manage our neighbourhoods. The strategy sets out what matters most to you, where we need to improve and how we’re going to achieve this.

Our Neighbourhood Strategy focuses on creating neighbourhoods that are:

Safe
Clean
Green
Proud
Connected
Well-managed.

To help make this happen, we will work closely with partners, local organisations, community groups and, most importantly, our customers.

Read our Neighbourhood Strategy

You can view or download the full Neighbourhood Strategy here.

If you need it in a different format, such as large print or another language, please let us know by calling 03000 120 120, emailing act@alliancehomes.org.uk or using any of the contact options listed here.

How you can get involved

It’s important that you feel a part of your neighbourhood and can help make a positive difference for everyone. If you’d like to get involved, email customerengagement@alliancehomes.org.uk with your ideas.

This could include starting a local cleaning group or suggesting ways we can improve communal areas. Your involvement makes a real difference.

Report an issue in your neighbourhood

If you're concerned about an issue in your neighbourhood, report it to us right away. You can:

Call 03000 120 120
email act@alliancehomes.org.uk
Complete an online 'Contact us' webform
Send us a message through Live Chat on our website
Write or visit us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW

Service Standards

Our Service Standards explain the level of service you can expect from Alliance Homes.

These are our Service Standards for your neighbourhood. You can read more about our Service Standards and Customer Golden Rules by following this link.

Neighbourhood environment

We will:

Visit blocks of flats and access ramps every three months to check if there are any health and safety concerns.
Clean communal areas and windows in blocks of flats every month, as per the service charge.
Maintain the open communal grounds and green spaces we own. This includes:
- Cutting the grass 16 times a year
- Cutting back hedges twice a year
- Checking the health of trees every year, with a full report every five years.
Be clear on which communal repairs are our responsibility, and which are yours.
Work with local authorities and communities to reduce litter and fly-tipping.
Work with customers to resolve issues relating to untidy gardens.

Community investment

We will:

Work with community members, stakeholders, suppliers and partners to help create local plans to support community activities and investment.
Run a full and varied programme of activities in our Community Hubs and promote these to our customers and communities.
Make sure our community hubs are safe and well maintained.
Give all community volunteers a full induction programme and ongoing support and development.

Community safety

We will:

Support customers who experience anti-social behaviour, hate incidents or domestic violence. This may include access to specialist agencies or charities.
Understand the risk of harm and respond accordingly when receiving reports of anti-social behaviour. This will be within 24 hours or 5 working days, depending on the severity of the situation.
Respond to all reports of domestic abuse within 24 hours.
Provide guidance on what is and what isn’t considered anti-social behaviour.
Allocate a named officer to each anti-social behaviour case. They will investigate, work with you to agree an action plan and be in regular contact with you.
Only close your case in agreement with you, once all actions have been taken, or if there have been no further reports/incidents for 90 days.
Before taking legal action against the person responsible, confirm if you are happy to support us with a witness statement and attendance in Court if needed.

Explore

Choose one of the options below to learn more about your neighbourhood, from community safety and local projects to fly‑tipping, community investment, grants and more.