If you'd like to read our Home Quality and Improvement policy you you can find it here.
Service Standards
Our Service Standards explain the level of service you can expect from Alliance Homes.
These are our Service Standards for home improvements. You can read more about our service standards and Customer Golden Rules by following this link.
Our Service Standards for home improvements
We will
- Survey your home once every five years to see what needs improving.
- Proactively replace things like heating systems, bathrooms, kitchens, windows and doors within our target timescales.
- Bring forward home improvement works when the item’s condition means that replacement is necessary.
- Consult with you before doing any planned work. For some types of work, we’ll visit beforehand so you can choose from a selection of colours and finishes.
- Give you a direct point of contact to keep you updated and answer any questions.
- Monitor contractor performance using customer feedback.
- Make adaptions to your home if your mobility is affecting your ability to live independently, the process usually takes 4 weeks for minor adaptions. Timescales for large adaptions will vary as they depend on your local authority’s grant process. We will communicate the timescales to you during process.
- Act as your agent to help you access any disability grants that may be necessary for
large adaptions
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Home Quality And Improvement Policy