About the panel

The panel will meet in person at our Portishead office every three months to review recent customer complaints alongside our Feedback Team.

The purpose of the panel is to review our complaints handling process from a customer's perspective.

During the sessions, we'll ask you to discuss how the cases were managed and share your views on how we could improve in the future.

What you can expect from being a part of the panel

An opportunity to shape how we handle and respond to complaints, working closely with our Feedback Team and other customers to improve our services.

What we expect from panel members

Panel members will need to:

• Attend quarterly in-person meetings at our Portishead office (adjustments can be made)
• Review anonymised complaint cases
• Share honest feedback and ideas for service improvement.

This is a voluntary role. However, we can help arrange travel or cover travel costs and we will offer a voucher as a thank you for your involvement.

We are committed to ensuring our sessions are fair and accessible for everyone by making reasonable adjustments to meet individual needs and meetings can be attended digitally.

If you require any additional adjustments, please inform the Customer Engagement Team.

How to join the panel

To register your interest or find out more information, you can:

• Email customerengagement@alliancehomes.org.uk
• Call us on 03000 120 120
• Send us a message through Connect, our online customer portal or Live Chat on our website
• Write or visit us at Alliance Homes, 40 Martingale Way, Portishead, BS20 6PF