Plan A 2.0 - 2022-27
Plan A 2.0 is our five year strategy to help us achieve our purpose of creating great places to live that our customers are proud to call home. Plan A is built on our our focussed five strategic areas, our principles and our AGAME values.
Read our strategy-
Delivering a great customer experience
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Building more affordable homes
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Investing in existing homes and neighbourhoods
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Being a green and ethical business
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Being a Great Place to Work
Our Principles
We know what we want to do and our principle guide us in how we go about it.
Lead with our Values - AGAME
Everyday our colleagues bring their AGAME to deliver services to our customers and support each other.
- Ambitious for all - We are one team aiming high for customers.
- Genuine - We are authentic and encourage everyone to be themselves.
- Awake to opportunity - We are constantly curious and drive innovation through collaboration.
- Make the difference - We are proactive and strive to make a positve effect.
- Effective - We are professional and can be relied on to achieve consistently good results.
Putting customers at the centre of everything we do
Customers are always at the heart of our thinking and decision making. We listen to them through our research and our customer engagement processes like Hive and our Customer Feedback Panel.
Being a trusted partner
We'll deliver through our strong partnerships with other housing associations, North Somerset Council and other support agencies.
Embracing innovation, change and technology
We'll investing in technology that will improve our homes and how we manage and run our business.
Being commercially adept and financially resilient
We'll manage our business to the highest standards and deliver value for money for our customers.
Useful documents
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pdf 1393Kb
Alliance Homes Strategy Plan A 2.0