As part of using any of our services, it's likely you may be asked from time to time to give us feedback on your experiences with us.
Here are the type of surveys we conduct and how you can get involved.
Following key interactions with us, we'll send you a short survey so you can tell us about your experience.
Your feedback will be used to drive service improvements.
Examples of transactional surveys include:
- Home Repairs Service
- New Customer Experience
- Major Works after work is completed
- Contact Centre
- Support Service
Annual/Bi-annual Customer Experience surveys
We ask customers to share their experiences to help us improve these services.
Annual/bi-annual customer experience surveys include:
- Sheltered Leasehold Survey (annual survey)
- Adult Carers (bi-annual survey)
Tenant Satisfaction Measures surveys
Twice a year, we measure our overall performance using the Regulator for Social Housing (RSH) new Tenant Satisfaction Measures and landlord metrics.
The survey is conducted through HIVE, by email, and by telephone.
To ensure transparency around how we're performing, we'll publish the results of these KPIs in our Annual Customer Review.