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Paying your rent & other charges

Your rent and service charges are payable in advance. We have a number of payment options that make paying your rent easier, including our customer portal, Connect, although our preferred method is direct debit.

Payment Methods
Please remember:

Whichever way you pay,  your rent must be paid regularly when due and all payments must be made in advance otherwise your account/s will show in arrears.

What happens if I don’t pay?

We can offer you help and advice, and work with you to sort out a repayment plan if you do fall behind with your payments.

If you’re having difficulty paying your rent, worried about money problems or are on a low income, please contact us as soon as possible, or visit our page to read more on how we can help - the earlier you speak to us, the earlier we can help.

If you keep to an arrangement no further action will be taken against you; legal action and eviction can be a reality if you do not.

Your credit history

The Rental Exchange scheme allows customers with a history of little or no credit, to build a credit score.

Being able to prove your identity and show a track record of paying your rent will open up new channels and services, giving fairer access to services such as: bank accounts, credit cards, loans, online shopping, and better gas and electricity rates.

If you'd like to learn more about the benefits of being part of this exciting initiative, visit Experian's website.