Home MOTs are a new proactive approach to the way we look after you and your home.
Much like a car MOT, a Home MOT is designed to ensure your home is running as smoothly as possible and to prevent issues before they arise. We want to identify potential repairs before they become a problem for you and we want to give you the opportunity to raise any needs you may have with us
Unlike a car MOT, there’s no cost to you. We’ll carry out any necessary repairs and explore ways we can offer additional support.
Pilot Project
The Home MoT process is a new approach that we are currently piloting with a small number of customers. We are using the pilot process to identify how the approach might work if it was rolled out to a all customers. If you are selected we may seek your feedback about the process.
What happens during a Home MOT?
On the day of your Home MOT, two members of our team will visit your home and carry out the two elements of the Home MOT.
1. Property Health Check
With a surveyor
Our surveyor will inspect key elements of your home to ensure it is decent, safe, and free from hazards. Because prevention is better than cure, they’ll be looking for any potential problems and may even spot issues you weren’t aware of.
If any issues are found, the surveyor will raise the appropriate repairs on your behalf. These repairs will be scheduled based on their urgency.
If the issue is your responsibility, we’ll let you know and offer guidance on what to do next. For details of which repairs you are your responsibility see our Which repairs should I do? page.
2. Customer Support Conversation
With a Customer Relationship Co-ordinator
This is your opportunity to talk about your needs and any concerns you may have. It's an open and supportive conversation to find out how we can help you.
You might want to raise an anti-social behaviour (ASB) issue, find out more about our support services or get started with Connect, our customer portal. Our Customer Relationship Co-ordinator is there to listen and help with anything affecting your home life.
What happens after my Home MOT?
After your Home MOT, the two members of the team will follow up any issues on your behalf. Repairs will be scheduled based on their urgency — you can view the timescales here.
If we’ve identified ways we can support you, the relevant teams will get in touch to talk about next steps.
And if there are any changes needed to how we communicate with you, we’ll update our records to make sure we stay in touch in the way that works best for you.
FAQs
Home MOTs focus on identifying repair issues and exploring ways we can support you and your household. In contrast, Home Improvement Surveys are designed to assess whether upgrades, such as a new kitchen or bathroom, are needed, rather than simply repairing existing items.
The two surveys need to be separate because Home Improvement Surveys happen less frequently and require different types of surveyors.
We're only looking for ways we can make your home life better, we don’t take a pass or fail approach. If we spot any issues we’ll work with you to identify the best way to get them sorted.
The whole process should take less than an hour.
Our contact team will contact you to arrange a time that works for you, but if you need to rearrange the appointment you simply need to contact us and we’ll find a time to suit you.
This is a visual inspection of the inside and outside of the house. We'll check things like toilets and taps and minor electrics, but your heating system and electrical safety checks will still need to be done through the safety inspection of those elements, you can find out more here.
We understand if you don't feel comfortable raising certain matters during your conversation with our customer relationship co-ordinator, please feel free to contact us separately and we'll find the right person for you to talk to.
Absolutely not, the MOT is designed to look for ways that we can provide a better service to you.