The rent you pay helps us to deliver our services, from carrying out repairs and making improvements to your home, to investing in our neighbourhoods and tackling the housing crisis.
As a housing association, every penny of rent goes back into our services. You can see how we’ve spent your rent in our annual report, take a look here (page 8).
How we set your rent
Rent is set in line with our Rent Setting Policy and follows government guidance.
The way your rent is calculated depends on the charge type applicable to your property.
- Social rent – this is calculated using the formula set out by government and is flexed up by 5%
- Formula rent – this is calculated using the formula set out by government
- Affordable rent – this is set at up to 80% of market rent when the property is first let
- Affordable Local Housing Allowance (LHA) rent – this is set at up to 80% of market rent when the property is first let but subject to a cap
- Temporary Housing rent – this is calculated using the formula set out by government
- Shared Ownership – this is calculated as per the terms of the lease
- Shared Ownership (CPI +1%) – this is calculated as per the terms of the lease.
If you have any questions about the rent you pay, head over to Connect, our online customer portal to view your account. Alternatively, you can:
- Call us on 03000 120 120
- Email act@alliancehomes.org.uk
- Complete our 'Contact us' webform.
- Write or visit us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW.
Changes to your rent
Every autumn we review our rents ready for the next financial year. The review is based on the terms of the government rent setting policy in place for the next year.
The current guidance allows us to increase rents by the September CPI figure + 1%.
For 2026-2027 this will mean a 4.8% increase (3.8% + 1%). We apply this increase to all rented properties, subject to any cap for affordable LHA rents.
Rents for shared ownership properties are increased in line with the terms of the individual lease – for some this will be based on the RPI all prices index for September and for others this will be based on CPI + 1% as at September.
We will write to you in February with details of the changes and these will then take effect from either the first Monday in April or the first of April, depending on your tenancy or lease agreement.
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Rent increase 2025/2026
Each year, we review our rents and carefully consider any changes.
Difficulty paying your rent?
If your household is on a low income you may be entitled to Housing Benefit and/or other benefits. We can offer you help and advice and work with you to complete the necessary forms.
Service charges
You may pay service charges which cover the cost of services we provide to help look after your home and surrounding area.
Support with your finances
If you have money worries, we can support you to get the best help and advice. Alliance’s typed on website