Customer Golden Rules
Our five commitments to delivering an excellent customer service:
- Treat you wish respect
- Keep you safe
- Take action and keep you updated
- Adapt our services to meet your needs
- Listen to your feedback.
Service Standards
Our Service Standards explain the level of service you can expect from Alliance Homes.
They are clear, practical promises about how we look after your home and neighbourhood, and how we support you as a customer.
View our full Service Standards by following the button below.
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Performance and satisfaction
See how we're performing.
Surveys
Your feedback helps us improve our services, and you may occasionally be invited to complete a survey.
Get involved
Find out what's happening in your neighbourhood and how you can get involved in.
Your home
Everything you need for your tenancy, repairs, and staying safe.