Our aim is to provide a great customer experience and to be transparent with our customers on how well we are performing.
The following performance figures are for the quarter ending 30 June 2025.
Copies of past reports can be downloaded from the bottom of this page.
Repairs
These figures show how we handled repairs and details of customer satisfaction with repairs.
You can find more information about our relevant processes on our repairs pages.
Improving homes
These are the latest statistics regarding our progress to improve homes.
Formal complaints
The number of complaints we receive and how we handle them against the Housing Ombudsman's requirements and how satisfied customers were with the handling of their complaint.
Further details about our processes can be found on our complaints, comments and compliments page
Community safety
Statistics which show the amount of anti-social behaviour in our homes and customer satisfaction with how well we handled them.
Further details about our processes can be found on our community safety pages.
Safety servicing
We manage various elements of safety servicing, these figures show our overall figure which includes not just homes, but also communal areas and other legal requirements.
Our staying safe at home pages contain more information about our safety processes.
*Statistics marked with an asterisk are taken from our transactional surveys. Surveys are designed to measure the customer experience at specific touchpoints. Transactional surveys are sent to customers immediately after a transaction, for instance, straight after a repair has been completed, or once a complaint case has been closed. This enables us to understand the customer’s recent experience of that interaction - what has gone well, and what changes we need to make to improve our service in the future.
Past reports
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Quarterly Performance 30 June 2025