Our policies explain how we work and provide our services. They cover things like repairs, lettings and complaints and explain your rights and our commitments.

Accessibility

If you need a policy in large print, braille or another format, please get in touch with us.

Our website includes the ReachDeck tool (through the button at the top-left of every page), which can read text aloud, translate content into multiple languages, and make pages easier to read.

Customer policies

Customer procedures

Company policies

Quick links