Our team of damp and mould Surveyors have been actively preparing for the introduction of Awaab’s Law, which comes into effect on 27 October 2025. This new legislation sets strict legal deadlines for social housing landlords to fix serious issues, especially those that pose a risk to health, such as damp and mould.
Named in memory of Awaab Ishak, a two-year-old who tragically died due to prolonged exposure to mould in his home, the law aims to ensure that such a tragedy never happens again. It places a clear duty on landlords to act quickly and effectively when tenants report hazards.
New timescales
In line with the law, we’ve updated our policy and procedures. This is what we’ll do when you report damp and mould:
- We’ll visit your home within 10 working days of your report
- You’ll get a report and action plan within three working days of the visit
- If a medical professional says there’s an urgent health risk, we’ll treat it as an emergency and visit within 24 hours.
If repairs are needed:
- We aim to finish all work within 12 weeks, where reasonably possible
- If there’s a health risk, we’ll complete all repairs within five working days.
Strengthening our response to damp and mould
To better support customers who report damp and mould issues we’ve recruited four new damp and mould Surveyors, bringing us to a total of six qualified professionals. This means we’re better equipped than ever to inspect homes quickly and thoroughly.
We’ve also been working hard to reduce the number of outstanding damp and mould cases in our system. Since April, the team has successfully closed 414 cases. Work is continuing to resolve the remaining cases.
We’re here to help
If you’re dealing with damp and mould, report it to us. We’ll visit your home and create an action plan to get the issue fixed.
The easiest way to report damp and mould is through our customer portal, Connect, where you can upload photos and videos. You can also call us on 03000 120 120.
You can also find out more about damp and mould here.