How we listen, how we respond, and how we put things right shapes your experience of our services and defines who we are as an organisation. We want every interaction you have with us to be consistent.
That’s why we’ve worked closely with customers to create our new Customer Golden Rules, five commitments shaped by your feedback, what you told us matters most, and where we know we can do better.
Watch the video below as Cath Stenson, Service Director for Customer Services, Andy Williams, Service Director for Repairs, and colleagues from across Alliance Homes introduce our five Customer Golden Rules and explain what they mean for you.
Our Customer Golden Rules are:
- Treat you with respect
- Keep you safe
- Take action and keep you updated
- Adapt our service to meet your needs
- Listen to your feedback
These rules are our commitment to you, they set out what you can expect from us every time you get in touch, no matter who you speak to or what support you need. You can find out more about the Customer Golden Rules by visiting www.alliancehomes.org.uk/customer-golden-rules