We provide a range of free support services to help customers and residents across North Somerset live safe, independent, and fulfilling lives. In 2024/25, we supported 6,540 residents through our services.
In partnership with North Somerset Council, we offer high-quality support to all residents, regardless if they're an Alliance Homes customer. These council-funded services include Tenancy Support, Home from Hospital, and Support for Carers.
Our Social Prescribing service is available to patients registered with Pier Health.
Alliance Homes customers can also access specialist services such as our Home Energy Advice Team and Money Advisors.
We work with local, regional, and national support organisations to ensure widespread support. Where our services are not available, we will signpost individuals to suitable alternatives.
To support independent living, you can also find information about reasonable adjustments, changes to meet individual needs, ensuring our services are inclusive and accessible to all.
To access any of our services, please visit the dedicated webpage below and follow the steps provided. Alternatively, you can:
- Email act@alliancehomes.org.uk
- Call us on 03000 120 120
- Complete a 'Contact us' webform
- Send us a letter or visit us at Alliance Homes, 40 martingale Way, Portishead, BS20 7AW
Support services
Follow the webpages below to find out more about our specialist support services and how to access the help you need.
Tenancy support service
Our support services provide people with the practical help they need to live independent, safe and fulfilled lives.
Support with your finances
If you have money worries, we can support you to get the best help and advice. Alliance’s typed on website
Support for carers
Support and advice for unpaid carers and young carers in North Somerset.
Home from hospital
Providing practical support to people who are returning home after a stay in hospital.
Social prescribing
Helping to connect you to community resources and support services to improve your wellbeing and address non-medical needs.
Home Energy Advice Team
Helping you find ways to save money on your home energy bills and run an efficient home.
Safeguarding
Helping protect our customers from neglect or abuse.
Tenant support and wellbeing service
Free to access, impartial advice and support, available 24/7 365 days a year.
Reasonable adjustments
Making sure every customer can access our services comfortably and confidently.