We understand how stressful it can be when you're worried about money. That’s why we have a dedicated team of Money Advisors ready to support our customers with their personal finances and household income.
Our trained Money Advisors are fully accredited by the Financial Conduct Authority (FCA), which means they comply to strict standards and provide fair, impartial and confidential financial support.
In 2024/25, they opened more than 400 new cases and unlocked over £2.4 million in income maximisation for customers.
If you're worried about money, debt or looking for ways to maximise your household income, it's always best to get helps as early as possible. Our team is here to offer one-to-one support and help you get back on track.
Debt support
When dealing with debt, it is important to prioritise your debt to try and avoid unnecessary penalties. Our Money Advisors can work with you in setting up realistic household budgets, that priorities your debt and advise you on the best ways to deal with multiple debts.
Key tips when managing debt:
- Always keep in contact with your creditors
- Don’t ignore letters or phone calls
- Never feel pressured in paying something that you can’t afford
- Don’t wait for court action or bailiff visits
- Avoid borrowing money to repay debt
- Don't be tempted to approach a loan shark or take a pay-day loan.
Income maximisation
Our Money Advisors can help you to maximise your income by identifying and claiming the benefits you're entitled. They can help you claim:
- Universal credit
- Carer's Allowance
- Statuary Sick Pay
- Personal Independence Payments (PIP).
Whether you're claiming for the first time or need help with an existing claim, we're here to support you through the process.
Visit our benefits and welfare webpage for more information about the support that's available.
Access the service
Our Money Advice service is available to support all our customers. To get the advice you need, you can:
- Email act@alliancehomes.org.uk
- Complete our ‘Contact us’ webform
- Call us on 03000 120 120
- Message us through, Connect, our online customer portal
- Talking to us using the Live Chat function on our website
- Visit or write to us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW.
Please note, due to demand, there may be a waiting list. We'll keep you up to date and aim to offer support as quickly as possible.
Debt advice from other agencies
Our Money Advice service is confidential and free to all our customers. However, we understand that you may prefer to seek support elsewhere. Here are some organisations that offer debt advice:
Tips and advice
Below, you’ll find useful tips, advice, and information on managing your money, dealing with debt, budgeting effectively, and borrowing safely and affordably.
Help with budgeting
Take back control of your finances by creating a budget.
Borrowing money affordably and safely
The best ways to borrow money.
Money saving tips
Helping you keep prices low at home.
Managing your money
Choosing the right bank account for your needs can help you to manage your money.