Mobility scooters help people of all ages maintain their independence and access facilities in the local community. If you use a scooter, it’s important to think about how and where you store and charge it. This will keep your scooter safe – and more importantly, it will keep you and your neighbours safe.

Read our policy on mobility scooters here.

Requesting permission

If you live in a block of flats or an age-restricted scheme, you must get formal permission to store a mobility scooter before obtaining one.

 We recommend speaking with our tenancy team about your requirements before applying.

To apply:

  • Email asktenancy@alliancehomes.org.uk and request a mobility scooter application form
  • We'll review your application within two working days and get back to you.

Storing your mobility scooter safely

To keep everyone safe, you must make sure that your scooter is not stored in a way that blocks exit routes from a building.

UK fire and rescue services warn that scooters can release toxic smoke or gases if they catch fire. This puts both residents and emergency responders at risk. That's why scooters must not be stored, charged or parked in communal areas including corridors and stairwells, or left next to buildings.

We have designated storage areas for scooters in 14 of our age-related schemes. You can view the list of schemes here. These areas are designed for safe storage and charging. If no spaces are available when you apply, we'll add you to a waiting list and keep you updated.

If you live in a block of flats with no scooter facilities, contact us to discuss what practical reasonable adjustments can be made.

Storing a scooter in your home

In some cases, you may be allowed to store your mobility scooter inside your home, but this depends on a fire risk assessment. Most homes don’t have enough space for this.

If you’re looking to buy a scooter, here are a few things to consider:

  • Will it fit easily through your front door?
  • Can you move it around inside without causing damage?
  • Most importantly, will it block your main exit in an emergency?

Mobility scooters are not allowed in lifts, so keep this in mind when planning how to store your mobility scooter.

Storing a scooter in your garden

If you have a private garden, you can store your scooter outside. Fire safety experts recommend parking it at least two metres away from any building.

If you’re buying a scooter store for your garden, make sure it’s purpose-built and fire-resistant, so wooden sheds are not suitable.

We don't provide scooter stores, but your local council might help cover some of the cost. Contact them and ask about their Disabled Facilities Grant to see if you're eligible.

Insurance

If you’ve got a scooter, you’ll need to insure it. Your policy should cover theft, as well as injury to yourself and other people. It should also cover accidental damage to property.

If you live in one of our blocks of flats or age-restricted schemes, you’ll need to send us a copy of your insurance certificate every year to keep your permission valid.

Batteries and charging

Always follow the manufacturer’s instructions when charging your mobility scooter. Use only the supplier’s charging equipment. It’s your responsibility to charge your mobility scooter safely, never use extensions leads, second-hand chargers or any equipment not supplied by the manufacturer. Visit our electrical safety webpage for more information about staying safe at home.
We understand that mobility scooters are essential for many people’s independence. If you have any questions or need help, please contact us.

Useful information and related documents