Non access

As your landlord, we prioritise the safety and wellbeing of our customers, their families, and neighbours. We're also committed to maintaining the quality of our homes.

To do this, we carry out the following inspections and servicing:

• Gas servicing 
• Electrical servicing and remedial repairs 
• Fire safety repairs 
• Heat source air pump servicing 
• Solid fuel servicing 
• Stair lift/lift servicing 
• Solar panel (photovoltaic) servicing and repairs 
• Damp and mould inspections and surveys 
• Home safety inspections 
• Asbestos surveys 
• Home improvement surveys 
• Energy performance certificate surveys.

We've included more information and the frequency of these checks on our 'Visiting your home' webpage.

These checks are essential to protecting your health and safety, ensuring your home meets legal and safety standard and maintaining the long-term condition and energy efficiency of the property.

What happens if access is refused

If you do not allow access for these mandatory inspections:

• You will be in breach of your tenancy agreement. 
• Legal action may be taken, and you could charged for additional costs
• The court may grant controlled access to your property. 
• You may be at risk of eviction. 

Supporting you through the process

We understand that allowing access to your home can sometimes feel uncomfortable or challenging.

If you have concerns, need support, or require reasonable adjustments, whether due to health, disability, or personal circumstances, please let us know. 

• Offer flexible appointment times - you can manage this through Connect, our online customer portal
• Provide clear information about what to expect 
• Arrange for a trusted colleague or personal advocate to accompany the visit 
• Help you understand your rights and responsibilities 
• Support you with energy debt or other housing-related challenges.

Visit our Reasonable adjustments webpage to find out more about the support we can offer and how we can help meet your individual needs.