Your neighbourhood

We want to create great places to live that you can be proud to call home.

This also means making sure your neighbourhood is a place you feel proud of.

Our Neighbourhood Management Policy explains how we look after the open, green and shared spaces we own in your area.

The policy covers things like service charges, how customers and local residents can get involved, grounds maintenance, communal cleaning and window cleaning, fire safety, support from our Community Environment Team, how we work with managing agents and more.

All of this helps us keep your neighbourhood well cared for.

Neighbourhood Strategy

What makes a great neighbourhood? Working with customers, we’ve created our Neighbourhood Strategy. We used your feedback and looked closely at how we manage our neighbourhoods. The strategy sets out what matters most to you, where we need to improve and how we’re going to achieve this.

Our Neighbourhood Strategy focuses on creating neighbourhoods that are:

• Safe
• Clean
• Green
• Proud
• Connect
• Well-managed.

To help make this happen, we will work closely with partners, local organisations, community groups and, most importantly, our customers.

Read our Neighbourhood Strategy

You can view or download the full Neighbourhood Strategy here.

If you need it in a different format, such as large print or another language, please let us know by calling 03000 120 120, emailing act@alliancehomes.org.uk or using any of the contact options listed here.

How you can get involved

It’s important that you feel a part of your neighbourhood and can help make a positive difference for everyone. If you’d like to get involved, email customerengagement@alliancehomes.org.uk with your ideas.

This could include starting a local cleaning group or suggesting ways we can improve communal areas. Your involvement makes a real difference.

Report an issue in your neighbourhood

If you're concerned about an issue in your neighbourhood, report it to us right away. You can:

• Call 03000 120 120
• email act@alliancehomes.org.uk
• Complete an online 'Contact us' webform
• Send us a message through Live Chat on our website
• Write or visit us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW