Community environment

We want our customers to feel connected and proud of where they live, and that means making sure our communities are clean, tidy and safe. 

Our dedicated team of Community Environment Officers maintain outdoor shared spaces. They regular inspect communal bin stores, green spaces and shared areas across our neighbourhoods. They also work closely with local authorities to report and respond to misuse and issues around fly-tipping and vandalism. 

The team is responsible for: 

• Carrying out environment health and safety checks  
• Inspecting bin stores and investigating incidents of fly tipping on our land 
• Responding to reports of an untidy garden within 5 working days 
• Investigating reports of dog fouling within communal areas 
• Enforcement of removal of items within communal areas that pose a fire risk  
• Investigation of vehicles that have been abandoned on our land.

In 2024/205, we carried out 874 health and safety inspections in communal areas, 9,918 bin store checks, and responded to 160 cases of messy gardens.

Report a concern 

If you’re worried about misuse of communal bin stores or community environment, report it to us right away, by: 

• Emailing act@alliancehomes.org.uk   
• Calling 03000 120 120 
• Completing our online 'Contact us' webform. 
• Report your concerns through Connect, our online customer portal. 
• Sending us a message through Live Chat on our website 
• Writing or visiting us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW. 

How you can help 

We all can play a part in keeping our neighbourhoods clean, tidy and safe. Here are a few simple ways you can make a difference: 

Use bins responsibly 

Dispose of waste and recycling correctly, and don’t leave rubbish or unwanted items such as sofas, mattresses, TVs etc beside or within communal bin areas.  

Report issues quickly 

If you spot fly-tipping or misuse, report it right away. Visit our fly-tipping webpage for more information and advice 

Look after shared spaces 

Small actions can make a big difference, whether that’s picking up after your pets or rubbish that’s not yours.

Get involved 

Come together as neighbours and share ideas. Don’t forget to let us know, we’d be happy to get involved too. You may also want to think about joining our Resident Sustainability Group to shape changes where you live.