Our holiday opening hours
How to contact us over Christmas and New Year:
Our opening hours:
- Wednesday 24 December 2025: 8am – 12.30pm
- Thursday 25 December 2025: closed
- Friday 26 December 2025: closed
- Monday 29 – Wednesday 31 January 2025: open as usual
- Thursday 1 January 2026: closed
- Friday 2 January 2026: open as usual
Our Portishead reception will be open from 9am – 12.30pm on Christmas Eve (Wednesday 24 December 2025) and closed on the same dates as above.
Need emergency assistance?
If you need an emergency repair while we’re closed (including weekends), our out-of-hours service is here to help. Call us on 03000 120 120. You can find out more about emergency repairs here.
Contact us through Connect
We value open and respectful communication on our social media channels. To maintain a safe and inclusive space for all read our 'house rules'.
Chat to us Facebook:
www.facebook.com/alliancehomesgroup
Follow us on Instagram:
www.instagram.com/alliancehomesgroup/
Keep up to date on X (formerly known as Twitter):
Alliance Homes
40 Martingale Way
Portishead
Somerset
BS20 7AW
03000 120 120
Monday to Friday, 8am - 5pm
Option 1
If you have a query about Connect, our customer portal.
Option 2
Option 3
Repairs and maintenance or gas and electrical servicing.
Option 4
Community safety including anti-social behaviour, hate crime and domestic abuse.
Option 5
Support services, including Home from Hospital, Tamar Wellness Centre, Home Energy Service or carers support service.
Option 6
Anything else
If you have an emergency outside of these hours, call us and you will be directed through to our out of hours emergency line.
Out of hours emergency line
03000 120 120 (Lines open 5pm-8am)
For media enquiries, please email communications@alliancehomes.org.uk.
We provide support for individuals with additional needs, such as language assistance and accessibility accommodations.
For more information about the adjustments we offer to help you access our services, please see the summary of our reasonable adjustments policy.
