You may remember that the first phase of Awaab's Law came into effect in October 2025. The law requires social housing landlords to investigate and resolve serious hazards in customers' homes within set timescales.
The first phase focused on damp and mould, helping to ensure these issues are identified and addressed quickly to protect customers' health and wellbeing.
From 30 November 2026, the second phase of Awaab's Law will come into effect, extending the requirements to a wider range of serious housing hazards:
- Excess cold
- Excess heat
- Slips, trips and falls
- Fire and explosion risks
- Electrical hazards
- Domestic hygiene
- Structural collapse.
These changes mean all social housing providers will be required to take action within defined timescales when serious hazards are reported.
This includes:
- Making a property safe within 24 hours where there is an immediate risk to health or safety.
- Investigating serious non-emergency hazards within ten working days.
- Providing customers with a written summary of findings and planned actions within three working days of an investigation.
- Completing urgent safety work within five working days of the investigation.
- Starting longer-term remedial works within 12 weeks where needed.
These changes are designed to ensure hazards are dealt with more quickly, customers receive clearer communication, and any actions taken provide a lasting solution rather than a temporary fix.
Your rights under Awaab’s Law Phase 2
You have the right to:
- Have serious hazards investigated promptly when you report them.
- Have emergency hazards made safe within 24 hours where there is an immediate risk to health or safety.
- Have serious non-emergency hazards investigated within 10 working days.
- Receive a written summary explaining what was found and what action will be taken to put things right.
- Have urgent safety work completed quickly where hazards present a significant risk.
- Be kept informed throughout the process and know what happens next.
- Expect long-term solutions, not just temporary fixes, where ongoing repair work is needed.
- Make a complaint or seek further action if your landlord does not meet their legal obligations under the law.
Please report concerns early
If you notice something in your home that could affect your health or safety, please contact us as soon as possible.