We're introducing regular community drop-in sessions for customers from September 2026 to March 2027.
We’re piloting these sessions to help us connect more closely with our communities.
You can find out more about our commitment to improving neighbourhoods in our Neighbourhood Strategy, published earlier this year.
The drop-ins are an opportunity to meet with our teams, ask questions and get advice about:
- Your home and repairs
- Your tenancy and neighbourhood
- Rent and payments
- Support and community services.
The sessions will take place at The Sub Station, Bournville Community Hub, on the fourth Tuesday of each month, from 1.30 to 3.30pm.
Please note that the December session will be held on the third Tuesday of the month.
There's no need to book an appointment, just drop by. Our teams will be available to offer advice, answer questions and provide updates.
While we may not be able to resolve every issue during the session, our teams will be on hand to help and point you in the right direction.
Upcoming dates:
- 22 September 2026
- 27 October 2026
- 24 November 2026
- 15 December 2026
- 26 January 2027
- 23 February 2027
- 23 March 2027
Time: 1:30 – 3:30pm
Location: The Sub Station, Bournville Community Hub, Weston-super-Mare, BS23 3SS.
This pilot will help us understand how useful these sessions are for customers and communities.
At the end of the pilot, we'll review their success and look at ways we can expand community drop-ins to more neighbourhoods or improve how they're delivered.
If you have question about the drop-in sessions, please email customerengagement@allianceomes.org.uk or call 03000 120 120.