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Plan A 2.0 - 2022-27

Plan A 2.0 is our five year strategy to help us achieve our purpose of creating great places to live that our customers are proud to call home. Plan A is built on our our focussed five strategic areas, our principles and our A-Game Standards.

Read our strategy

Our Focussed Five

We've created clear goals in five strategic areas, these are the areas we want to focus on and make measurable improvements. We've set objectives and KPIs against each of the five so we can hold our selves too account. 

The five areas are:

  • CUSTOMER EXPERIENCE

    Delivering a great customer experience

  • AFFORDABLE HOMES

    Building more affordable homes

  • HIGH QUALITY HOMES

    Investing in existing homes and neighbourhoods

  • GREEN

    Being a green and ethical business

  • GREAT PLACE TO WORK

    Being a Great Place to Work

Our Principles

We know what we want to do and our principle guide us in how we go about it. 

Leading with our A-Game Standards

Everyday our colleagues bring their A-Game to deliver services to our customers and support each other.

  • We are all about the customer
  • We are one team
  • We are easy to do business with
  • We are striving for excellence
  • We are forward thinking

Read about our A-Game Standards here.

Putting customers at the centre of everything we do 

Customers are always at the heart of our thinking and decision making. We listen to them through our research and our customer engagement processes like Hive and our Customer Feedback Panel.

Being a trusted partner

We'll deliver through our strong partnerships with other housing associations, North Somerset Council and other support agencies. 

Embracing innovation, change and technology

We'll investing in technology that will improve our homes and how we manage and run our business. 

Being commercially adept and financially resilient

We'll manage our business to the highest standards and deliver value for money for our customers.

Useful documents