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Plan A 2.0 - 2022-27

Plan A 2.0 is our five year strategy to help us achieve our purpose of creating great places to live that our customers are proud to call home. Plan A is built on our A-Game Standards for colleagues together with our Customer Golden Rules.

Read our strategy

Our Focussed Five

We've created clear goals in five strategic areas, these are the areas we want to focus on and make measurable improvements. We've set objectives and KPIs against each of the five so we can hold our selves too account. 

The five areas are:

  • CUSTOMER EXPERIENCE

    Delivering a great customer experience

  • AFFORDABLE HOMES

    Building more affordable homes

  • HIGH QUALITY HOMES

    Investing in existing homes and neighbourhoods

  • GREEN

    Being a green and ethical business

  • GREAT PLACE TO WORK

    Being a Great Place to Work

Description image of A Game values

Our A-Game Standards

Everyday our colleagues bring their A-Game to deliver great services to our customers and to support each other to be the best we can be.

Find out more about each one by clicking on the below button. 

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Tamar Court 205

Customer Golden Rules

Our Customer Golden Rules set out our commitment to you and clearly explain the level of customer experience you can expect from us at all times.

  1. Treat you wish respect
  2. Keep you safe
  3. Take action and keep you updated
  4. Adapt our services to meet your needs
  5. Listen to your feedback.
See what this looks like in practice and what you can expect from Alliance Homes by using the button below.
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