Here you'll find helpful information about your lease, including an A-Z of leasehold service charges, details about the Right to Manage, information on fees and charges and the option to register for Alliance Homes gas servicing.

Your leaseholder responsibilities

As a leaseholder, you have a legal agreement with us that sets out your rights and responsibilities. Alliance Homes owns the freehold of your block. When you buy your flat or maisonette, you are given a leasehold interest in your home.

Our responsibilities as your freeholder

As the freeholder, we are responsible for managing and maintaining your the structure and outside of the building, as well as communal repairs and shared services. As the leaseholder, you're responsible for repairs and improvements inside your home and for any services you use only for your property.

For information on how we manage leasehold homes and what you can expect from us, please read our Leasehold Management Policy, which sets out our services, including repairs, service charges, consultations and more.

Women sitting on sofa with dog.

Get involved

We encourage all our customers, including leaseholders, to get involved in shaping the services we provide.

There are lots of ways to have your say, from joining discussions on Hive, our online customer community, to taking part in customer panels, surveys, focus groups and other engagement activities. By getting involved, you can share your views, help influence decisions, and work with us to improve the services that matter most to you and your community.

 

Get involved

Important information for leaseholders

two women looking at laptop

Leasehold service charges

A–Z of service charges that leasehold customers may be responsible for

View
20250828 114931

Leasehold fees and charges

Understanding the fees and charges of a leasehold property.

View
Elderly Woman Standing In Her Door Way

Right to Manage

Information about the rights of leaseholders to take over the management of their building.

View
Tamar Court 106

Gas safety and servicing for leasehold customers

We provide regular gas safety checks and servicing for leasehold customers, helping to keep your heating system safe and efficient.

View

Service Standards

Our Service Standards explain the level of service you can expect from Alliance Homes.

These are our Service Standards for your tenancy. You can read more about our Service Standards and Customer Golden Rules by following this link.

Sales and homeowners

We will:

  • Sell shared ownership homes to qualifying applicants in a fair and transparent way.
  • Support you if you choose to resell your home, buy additional shares, or wish to exercise your Right to Acquire or Right to Buy.
  • Provide clear and easy to read information about our eligibility criteria, our homes, services, fees and our responsibilities to you as a homeowner.
  • Guide and support you through the buying process and check in with you once you have moved in.
  • Make sure that adequate buildings insurance is in place for your home.
  • Provide estimated service charges before the start of each financial year, so you can plan your finances with confidence.
  • Produce accurate and transparent service charge final accounts within six months of the end of the financial year.

Useful information and related documents