Ending a tenancy due to bereavement

We understand that losing a loved one is an extremely difficult and emotional time. There are often many things to organise and people to contact, which can add to the stress during this period. We're here to help make the process as simple as possible and provide guidance every step of the way. 

The information below explains what you need to do following a bereavement. If you have any questions or need assistance, please get in touch by:

• calling 03000 120 120
• emailing asklettings@alliancehomes.org.uk

How do I report a bereavement 

• Only an executor of the estate or a next of kin can end the tenancy. To inform us of the death, please complete this form and email it to asklettings@alliancehomes.org.uk or let us know if you'd prefer a paper copy sent to you. 
• We’ll need you to provide a copy of the death certificate. 
• Once we’ve received the form and the death certificate we can discuss the notice period.

What happens with the rent during the notice period?

Rent will continue to be charged during the notice period and should be paid from the deceased tenant's Estate. If the tenant was receiving Housing Benefit, Universal Credit, or any other benefits towards their rent, we recommend notifying the relevant department or organisation as soon as possible to discuss when those payments will end.

If you return the keys to us within two weeks, we will not charge rent for the notice period. If you are worried about making rent payments or would like to discuss the rent account, please get in touch and our team will be happy to provide guidance and support.

What happens next?

• If you would like us to visit and discuss the property with you, we can arrange an appointment at a time that suits you.
• The property should be left in a clean and tidy condition, with all furniture, personal belongings and any rubbish removed.
• If there are items you would like to donate, we can provide information about local charities that may be able to help.
• Our Income team will contact you to discuss the rent account and any outstanding balance.
• The property must be returned with vacant possession, meaning no one can remain living at the property.

What if someone else living in the home?

Please let us know if someone else is living in the home. We will let you know if we are able to let that person have a tenancy. This is called a succession of tenancy, we can find more information about succession here.