Keeping our customers safe is our top priority. From 30 November 2026, changes to Awaab's Law will strengthen how we respond to a wider range of serious housing hazards, including issues that could affect your health, safety and wellbeing.
Supporting customers from day one. The Customer Guide gives customers clear information about their tenancy, our services and the support available.
As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
20 Years Together: Yvonne talks to us about the difference a safe and secure home has made to her life over the past two decades.
We're introducing regular community drop-in sessions for customers.
Customers living in Alliance Homes' age-restricted schemes have helped shape a 12-point action plan aimed at improving services, communication and support.
Alliance Homes’ Carers Support Service raised £825 through a charity gala, with the total increasing to £1,650 after the housing association matched every pound raised.
Alliance Homes has awarded £34,200 to eleven community projects and charities through its Communities Together Grants programme in 2026. Projects receiving funding include a youth wellbeing initiative in Portishead, and support for people experiencing food insecurity in Weston-super-Mare.
During Carers Week, Alliance Homes has announced the launch of a new service to support young adult carers (YAC) in North Somerset. The initiative forms part of the housing association’s existing Carers Support Service.