Customer Feedback Panel

Our Customer Feedback Panel are a group of Alliance Homes customers who together with Alliance Homes colleagues to look at specific issues and and consider ways to make improvements. 

Recent work completed by our panel includes reviewing a new pet policy, a new tenant handbook and a new complaints procedure. You can review the latest from the panel on the right of this page. 

Our current panel members  

• Angela Tatnall

  I’ve lived in Nailsea for most of my life. I love being with my grandchildren and having them to stay for a sleep over we have great fun doing things. I only have a little garden at the front of my bungalow which I enjoy looking after.

  I saw the invitation to work with the Alliance panel and thought I would enjoy being part of it and finding out all about Alliance works. I guess it's because it's the first time I have lived in social housing and I thought how helpful it was for me in situation.” 

• Gillian Wallace

  I live in Portishead. I joined the panel because I enjoyed doing the Hive Community project and like interacting with interesting people. Also, I want to have a hand in helping my own community.

  I’ve lived in tied housing, rented housing and have owned homes jointly with my husband - with the aid of a mortgage(s), of course.

• Sabine Gohri

  I’ve lived in Weston, for over six years as a tenant. I work with in my local community and I think this means I will be able to give insights and share my experience about Alliance. Also, I would like to bring a positive voice to the panel.

   

   

   

• Jon Miller

  “I’m from Clevedon. I joined the Alliance Homes panel to identify the challenges that face tenants, as well as the obstacles they have to overcome. We can then explain in detail what action to take.”

   

   

• Hannah Bloodworth

  “I’m a single parent to two teenage children. I live on the Bournville and have been a tenant of Alliance Homes for over eight years. I’m on the Feedback Panel because I like interacting with other people, I like to help improve things where I can, and I’m not afraid to give my opinion.”

• Paul Doolan

  “I live in Congresbury. The reason I applied the Panel is because I want "to assist Alliance Homes formulate customer friendly policies and scrutinize matters referred to the Panel by Alliance management"”.

   

   

   

• Lee Smith

  

  “I live in Weston with my family. I joined the Alliance Feedback Panel because I want to make a positive impact and change the stigma that the wider community may associate with social housing tenants.

   

  I see this opportunity to contribute to a forward-thinking company and I feel I can do so by drawing on my life and work experiences. It's not often that you see a company actively seeking feedback from its clients, so this, for me, is a great opportunity to help shape the future experience for tenants, and Alliance Homes alike.”

• Charlotte Coppard

  I live in Yatton with my assistance dog Gwen who also enjoys attending the Customer Feedback Panel meetings as much as I do.

  We want to bring a customer voice to the panel and make sure all aspects of the business are scrutinised fully.

   

What topics do Customer Engagement Representatives help advise on?

• Complaints handling
• How homes are marketed and let
• Property standards
• Our policies
• Community investment and grant distribution
• Support and volunteering

What do Customer Engagement Representatives get out of it?

• Opinions heard - Get your ideas heard in detail
• Satisfaction - Knowing your involvement has made a difference 

How does it help Alliance Homes?

• Build an in-depth method of listening to our customers
• Honest feedback helps us improve our processes
• We gain the confidence that our services work for customers by asking the opinions of those who use them

To become a member of the Customer Feedback Panel or find out more, send an email to customerengagement@alliancehomes.org.uk and we'll be in touch with you.