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We helped a customer clear £1,200 of energy debt

With the cost-of-living crisis squeezing wallets, our Home Energy Service is here to help you take control of your energy bills and help you run a more efficient home.

The service was launched earlier this year to help customers better manage their home energy usage, save money, and ease energy bill anxiety.

Find out more about the service and how it can help you.

Recently, the team helped a customer write off £1,200 of back bills and discovered discrepancies between actual energy usage and estimated meter readings.

By working with the supplier, the Home Energy Advisor helped ensure that future meter readings are updated regularly and correctly with their support.

The customer described the support as a huge relief, lifting a weight off their shoulders and helping them get back on track with their energy costs.

Andy Craig, Senior Home Energy Advisor said, “Understanding your energy bills, what you’re paying for, knowing the difference between estimate and actual charges, and submitting regular meter readings is the best way for you to take control of your bills. It's great to see this customer feeling more confident about managing their energy”.

As the cost-of-living crisis continues to put additional stress on many, the Home Energy Service is here to help any Alliance Homes customers facing home energy and efficiency challenges.