If your heating or hot water isn't working, it doesn’t always mean your system is broken. There are sometimes quick and easy things you can do to get it back up and running. Here are some things to look for if your system seems to have gone down.
Check your gas, electric and water supply is on. If you have pre-paid gas or electric meters, check to see if you have credit on both
Look at your fuse box to make sure there are no tripped switches
Check your room thermostat is turned up and the boiler timer is set to the right time
If your boiler has one, check the pilot light hasn't gone out. If it has, you can check your user manual to see how to reignite this
Turn your thermostat on full for a while to see if this triggers any heat
If it's been very cold, check the condensing pipe hasn’t frozen.
If you have taken all the above steps and still can’t get your heating or hot water to come on, please call us or fill in our online form to report a repair.