How often will we visit?
We need to visit your home at regular intervals to ensure that your home is safe and the systems within it are working correctly.
Our friendly team will always let you know in advance of any visit.
In the below table are details of the different types of visit we need to make and the frequency you can expect to see us.
Standard visits for all customers
|
Service |
Frequency |
|
14-day, new customer visit Once you’ve had a chance to unpack and get settled, we will come round to discuss everything you need to know about your Tenancy |
One-off |
|
Gas Service or Home Safety Inspection (if no gas present) |
Annual |
|
Electrical Check (EICR) |
Every five years |
|
Home Improvement Survey, including asbestos check |
Every five years |
Additional specialist visits dependent on the features of your home
We may visit your home or block for the following items if they are present in your home or block.
|
Service |
Frequency |
|
Passenger and through-floor lift servicing |
2-monthly |
|
Passenger and through-floor lift inspections |
6-monthly |
|
Stairlift servicing |
Annual |
|
Fire door inspections for flat entrances |
Annual (frequency can vary depending on the property type) |
|
Air Source Heat Pumps |
Annual |
|
Ventilation (MVHR and PIV) |
Annual |
|
Solid fuel service |
Annual |
|
Oil service |
Annual |
|
Solar panels |
Every five years |