It's our aim to provide our customers with homes that, where possible, exceed the Decent Homes Standard. 

We keep homes up to date with a planned cycle of improvements that ensure key elements of the home such as the kitchen or bathroom are renewed and kept up to date. 

In 2024/25 we spent over £9.2m making planned improvements. The following statistics show how some of this was spent. 

170

New bathrooms and wetrooms

135

New kitchens

2478

Total number of improvements

83 %

Customers satisfied with improvement

The cycle of improvements

The below table shows which elements of the home we keep updated together with our target standards for when each item will be replaced. We also carry out regular surveys of homes through our Home Improvement Surveys, which identify where any improvements or repairs may need to be made.    

Please note the following points apply to those items marked with an asterisk.

  • It may not always be possible to achieve these standards, as we are reliant on a range of factors including customer’s allowing access for works, contractor availability and financial capacity.  If necessary, we will always prioritise ensuring our homes are safe and meet regulatory standards.
  • Between planned improvements we will repair items wherever possible, with chargeable repairs where there is clear evidence of customer damage. 
  • We will bring forwards planned improvement works where an items condition means that replacement is necessary.
  • We will extend the life of items where appropriate if their condition means that replacement isn’t necessary.

Planned Improvement type

Our target standard

Kitchens*

We aim to replace Kitchen's every 20 years.

Bathrooms*

We aim to replace standard bathroom's every 30 years, and wet room’s and step up shower cubicles every 20 year.

External doors (excluding patio doors)*

We aim to replace external doors every 30 years.

Windows and patio doors*

We aim to replace windows and patio doors every 30 years. 

Roofs*

We aim to replace pitched roofs every 70 years and flat roofs every 20 years.  As part of these works, we will remove chimneys where possible, repairing them if they must be retained. 

External decorations*

We aim to complete external decorations on properties with painted walls every 7 years. 

Electrical wiring (dwellings)

We rewire homes based on the condition of wiring that we find during electrical repairs and periodic Electrical Installation Condition Report (EICR) assessments.  We also undertake partial rewires during the replacement of kitchens and bathrooms.

Central heating distribution system

We replace central heating distribution systems which are found to be beyond economic repair during annual servicing and repairs.

Boiler replacement (gas and oil)

We service boilers to meet legal requirements, repairing them where practicable and replacing them where they are considered beyond economic repair.  We will consider the viability of alternative heating systems before replacing oil boilers.