Planned home improvements

It's our aim to provide our customers with homes that, where possible, exceed the Decent Homes Standard. 

We keep homes up to date with a planned cycle of improvements that ensure key elements of the home such as the kitchen or bathroom are renewed and kept up to date. 

In 2024/25 we spent over £9.2m making planned improvements. The following statistics show how some of this was spent. 

Listening to your choices

Before we begin the process of making improvements to your home, we'll contact you to let you know what's happening. For some improvement types we'll meet with you in advance and give the opportunity to choose from a pre-set range colours and finishes. We can currently provide the following: 

Bathrooms 

• Tiles
• Flooring 
• Paint colour

Kitchens

• Handles
• Door finish
• Counter top surface finish

External door

• Style
• Colour 
• Glass

External decoration

• Colour

The cycle of improvements

The below table shows which elements of the home we keep updated together with our target standards for when each item will be replaced. We also carry out regular surveys of homes through our Home Improvement Surveys, which identify where any improvements or repairs may need to be made.    

Please note the following points apply to those items marked with an asterisk.

• It may not always be possible to achieve these standards, as we are reliant on a range of factors including customer’s allowing access for works, contractor availability and financial capacity.  If necessary, we will always prioritise ensuring our homes are safe and meet regulatory standards.
• Between planned improvements we will repair items wherever possible, with chargeable repairs where there is clear evidence of customer damage. 
• We will bring forwards planned improvement works where an items condition means that replacement is necessary.
• We will extend the life of items where appropriate if their condition means that replacement isn’t necessary.