Get involved

Your voice matters – there’s lots of ways to get involved

We believe that the best decisions are made with our customers, not just for them. That’s why we’ve created our Customer Engagement Framework – a clear guide showing how you can get involved and how we’ll listen, act, and improve.

What is the Customer Engagement Framework?

Our Customer Engagement Framework outlines all the different ways you can have your say and influence the services that matter to you.

It was created alongside our customers and focuses on making involvement meaningful and accessible. You told us you want to know that your feedback is listened to and used to improve things. The Customer Engagement Framework reflects our promise to:

• Be open, transparent and inclusive
• Make engagement easy and meaningful
• Act on what we hear

Ways to get involved

Whether you prefer filling in a short survey, joining a community group, attending a local event, or getting into the nitty-gritty of shaping our services, we’ll make it easy, flexible, and inclusive.

We’ll keep you informed, show you what’s changed based on your input, and support you to get involved in a way that works for you. Whether you want to get stuck in or just take part now and again, there’s a way to join in. Check out all the ways to get involved below.

Download the Customer Engagement Framework

For a more detailed look at our approach and commitments, download the full Customer Engagement Framework below. Need this document in a different format? Let us know at 03000 120 120.