Report a repair
Our customer portal makes it easy to manage repairs 24/7.
In Connect, you can book a repair and reschedule appointments instantly, there's no need to wait for us.
You can also report repairs through our contact us page or call us on 03000 120 120.
Emergency and urgent repairs
Is there an immediate risk to your safety or health?
We prioritise emergency and urgent repairs to make sure we provide repairs first to those people who need our help most.
We respond to emergency repairs within 24 hours and to urgent repairs within seven days.
To report an emergency or urgent repair call us on 03000 120 120.
To find out what is classed as an emergency or urgent repair follow this link.
Repair responsibilities
Alliance Homes are responsible for most repairs, however some repairs are the responsibility of the customer. You might want to take a look at our Which repairs should I do? page before reporting your repair.
If you think it is something you can handle, you might want to look at our Looking after your home section, which contains lots of guidance and tips for preventative maintenance that could benefit you.
Yes, we offer AM and PM appointments, and also "school run" slots. We can even text you to let you know when your operative has your repair details and will shortly be on their way, if we have your mobile number.
You can call us or you can fill out the online form and we will call you back within 24 hours.
If no one is home, we will leave you a card letting you know we have called. Please contact us to rearrange the appointments within 5 days.
We prioritise those who are most in need. Emergency repairs are dealt with, within 24 hours and urgent repairs are completed in seven days. All other routine repairs can take up to 90 days.
We are responsible for maintaining the structure of your home; you are responsible for the decoration and the contents of your home. We recommend that you take out home contents insurance. For more information on repairs responsibilities, see our page on Which repairs should I do?
Our Home contents insurance page provides information on the best places to get home contents insurance
All Alliance Homes staff, and sub-contractors are required to show you proof of identity so always ask to see this before you let anyone into your home. In addition to this, if you have told us you have a password; please ask them to confirm your password before letting them in. If in doubt, please call us on 03000 120120.
We offer an emergency out of hours service for repairs that cannot wait until the next working day. If you have an emergency that cannot wait, please call 03000 120 120.
If you can safely do so, you should try to reset your trip switch and check recently used appliance, see our Your electrics page for more information. If you are unable to do this, call us on 03000 120 120 (option 1). You may be charged if the problem is found to be a faulty appliance.
We have no legal obligation to service or maintain tenant cookers, the servicing of these appliances are down to the owner of the appliance and we recommend you have a qualified engineer do this for you.
However, we do carry out visual checks and if we are concerned will look at the appliance. If we believe it to be unsafe it will be disconnected to ensure your safety. The replacement of the appliance or repair would be your responsibility.
Which repairs should I do?
Before you report a repair, check if it's something you should do.
Emergency and urgent repairs
Which repairs are emergency or urgent repairs
Staying safe at home
We're committed to keeping you safe.
Looking after your home
Help and advice to keep your home in the best condition.